Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rohitmahajam.ecom@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rohitmahajam.ecom@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rohitmahajam.ecom@gmail.com.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, tags, and accessories.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Used or damaged products caused by misuse.
Products damaged after delivery due to customer handling.
Gift cards.
Personal care or hygiene products (if applicable).
Customized or personalized items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos or a video showing the issue

If approved, we will offer a replacement or refund, depending on the situation.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally not refundable, unless the return is due to our error or a defective product.

Return Shipping

If the return is because you changed your mind, you are responsible for the return shipping cost.

If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost where applicable.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the item if it meets the return eligibility conditions.